Important Updates from Gelson's President

Dear Gelson’s Community,

As Gelson’s continues to adjust to the ever-changing needs of our employees and community, I am writing to provide information on new temporary policies and to update you on store conditions.

• Effective Saturday, March 28, Gelson’s will NOT ALLOW reusable bags. While we understand the concerns of customers worried about the impact of plastic on the environment, the health and safety of our employees as well as our customers is our primary concern. We look forward to a day when we can safely allow reusable bags to be used in our stores. On the same signage we will post in our stores, we are also making clear that consistent with CDC recommendations we don’t ask our employees to wear masks if they are healthy, but we do allow employees who choose to wear face masks to do so. Whether they choose to wear a mask or not, we do not allow sick employees to work.

Other actions we have taken recently to protect our employees and customers include:
○ Installation of clear protection screens at our registers. By Monday morning, our checkouts will all have a clear divider to help provide protection to employees and customers.
○ Elimination of merchandise returns. Please think carefully about how much you actually need, as no returns will be accepted.
○ Monitoring and limiting access to reduce the number of customers in the store. Beginning with our Seniors 65+ shopping hour from 7 am – 8 am, we monitor the entrance to avoid crowding as needed and help facilitate six-foot social distancing. At checkout, we have areas marked on the floor for customers to maintain distance between shoppers. Please be aware of other shoppers while in the aisles and allow for them to move by you.

We have relaxed limits on some of our products. Supplies have been good for poultry, meat, and eggs. Store management still has the right to restrict quantities as needed for their location, but we are no longer enforcing those limits across the chain at all times.
○ Supplies are catching up to the still high demand on Bread, Pasta, Canned Meat/Seafood, Bacon/Smoked and Breakfast Sausages; however those items are still limited to two packages per household.
○ We continue to either be on allocation or have orders cancelled by suppliers for items such as 24-Pack Water, Paper Towels, Toilet Paper, Hand Sanitizer, Rubbing Alcohol, Household Disinfectants, and Bleach. When we have those items in stock, there are typically limits of one per household.

We have heard some wonderful feedback from customers about our great store teams over the last few weeks. Please be assured that hourly wage rates have been increased, employee discounts raised, free lunches are continuing to be served a few times per week, and we are providing paid leave as needed – we know that our ability to serve you is because of them!

Thank you for your continued support of our store teams and feedback as we work to serve you.

Warm Regards,

Rob McDougall
President and CEO
Grateful to Serve our Communities

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