Frequently Asked Questions
1. Who do I contact if I have an issue with the mobile application?
Customer service can be reached by calling the store directly or using the Contact Us within the left navigation menu from your mobile app. Specific store contact details can be found when you click on My Store or Store Locator within the left navigation menu.
2. I forgot my Sign-In password – How do I get back into my account?
If you forgot your password, getting a new one set up is easy. From the homepage or the main navigation page, tap the “Sign-In” button. On the Sign In page, tap the image of the hand with a string around the finger (located on the same line as the “Password” field). You will then be prompted to enter the email address used to sign up for an account. When finished entering your email, tap the “Get My Password” button and an email will be sent to that address with a link to reset your password. When entering a new password, make sure to only use the password character requirements available (ex. 6-20 characters long, use letters, numbers, underscore, periods, or &)
3. I have an account but I don’t have my phone with me, can I still redeem my digital coupons from my account at checkout?
Yes. It is possible as long as you have put in a phone number as part of the setup of your account. Adding your phone number can be easily accomplished on the mobile app or the desktop experience by typing 10-digits in your Contact Information – we recommend using your phone number – for quick access to your account. If your store has a loyalty/fuel card and you have entered your physical card number into your account then you could also redeem your digital coupons by using your physical card at checkout.
4. How do I get back to the Homepage screen once I’ve navigated away from it?
From any screen, start by accessing the main navigation menu button (three horizontal lines) in the upper left corner of the screen (in the header). Tapping the store logo in the header of the main navigation menu will take you directly back to the Home Screen where you can access many of the apps most used features.
5. What is My Rewards barcode? How do I create a My Rewards barcode to save coupons?
My Rewards is a digital ID that is automatically generated at sign up and can be replaced with physical loyalty/fuel card numbers. Your store may have a Loyalty Card or Fuel Card program. If that is the case, during the registration process, you will be asked if you have one of those cards. If you do, select “Yes” and you will then be able to replace your My Rewards with your Loyalty or Fuel Card number. This way you will have the option to either use the barcode on your stores app OR your physical card to redeem coupons and get credit for your Loyalty or Fuel points. The My Rewards barcode is the number you use at checkout in place of swiping your card by simply showing the My Rewards barcode at checkout to redeem your digital coupons.
6. How can I view the weekly ad for my store in the mobile app?
You can access the weekly ad for your store in two easy ways. From the homepage, simply tap the image below “This Week’s Ad” and you’ll be taken directly to the most current weekly ad pages. You can also select “Weekly Ad” from the main navigation menu. Please keep in mind that you may be prompted to select a store prior to viewing an ad. Also, if you have lost your online connection, it may take a few moments to reestablish a connection.
7. Are the same digital coupons available on both the desktop experience and the mobile app?
Yes, you can add coupons from the “Coupons” sections of the mobile app and desktop experiences. On the desktop experience, simply click the “Add to List & Card” button. On mobile, select “Coupons” from the main navigation menu and then tap the “[+]” on the right side of the item you want to add from the list of coupons available. The coupon discount will be applied at checkout when your mobile barcode is scanned or your unique 11-digit number is entered during your transaction.
8. Can I create more than one shopping list?
Absolutely! We would never want to limit your ability to create shopping lists. Make as many shopping lists as you like and shop till you drop.
9. Can I view the Shopping List I created on the website from my mobile app?
Yes. When logged in to the mobile app, you can access your shopping list(s) created online. Using the same Username and Password as on the website, select “Shopping List” from the main navigation menu to view lists created on the website or tap the “Shopping List” icon in the upper right corner of the header.
10. How do I manage my Shopping List? How do I add a larger quantity of a certain item on my list?
There are two simple ways to edit your shopping list or star an item as a favorite. The first is to simply tap on the item after you have added it to your shopping list. The second is to tap on the arrow, which is on the right side of the screen, next to the item that you wish to edit. Both options will bring up a pop up which will allow you to edit quantities or favorite the item.
11. Can I change/edit my email address or communication preferences on the mobile app?
No, you cannot change the email address that you initially set your account up using. However, yes, you can change the email address used for communication preferences. To change this: from the mobile app’s main navigation menu select “My Account,” and then select “Communication Preferences.” This page allows you to change your preferred email address where the communications are sent and make adjustments to how you prefer to receive communication from us. Once finished updating your preferences, simply tap the “Save” button at the bottom of the screen. Changing your email address in your communication preferences does not change the email address you use to login.
12. Is a Facebook account required to sign-up? What if I don’t have a Facebook account?
No, we do not require a Facebook account to sign-up or sign-in. The Facebook sign-in feature is one of the fastest ways to activate and sign-in to your account, but the option to sign-up with only your email address is also acceptable.
13. How do I select My Store on the mobile app?
There are a couple of ways to accomplish this. First, if you haven’t yet selected your store, tap “My Store” located near the bottom of the homepage. You may be prompted to turn on location services in your phone settings which will allow the mobile app to determine your location and generate a list of stores nearest to you. Once location services are allowed, the stores are organized based on the proximity from your mobile device. After selecting your preferred store location from the list, you will have the opportunity to save the store as “My Store” by tapping the star in the upper right corner. The store selected will now appear as your store anytime you are logged in to the mobile app or the desktop experience with the same account. Only one store can be set as “My Store” per account.
14. How do I change My Store on the mobile app?
From the main navigation menu, select the “Store Locator” heading. You may be prompted to turn on location services in your phone settings to allow the mobile app to determine your location and the nearest store. Once location services are allowed, the stores are then listed based on your proximity or how far away each store is in relationship to you. In order to choose a new store as “My Store” either scroll to find your preferred store location near you, or use the search feature in the header by tapping the magnifying glass and typing in the address, city, state, or zip code of the location you desire. Select the store by tapping on that location and on the store page tap “My Store” star located the upper right corner. The store selected will now appear as your preferred store anytime you are logged in to the mobile app or the desktop experience with the same account. Only one store can be set as “My Store” per account.
15. What is a digital coupon? How do I use the coupons listed on the mobile app?
A digital coupon is similar to a paper coupon – only easier! You can the find all kinds of digital coupons on the desktop site and the mobile app. The featured coupons can be found on the homepage by tapping “Featured Coupons” or from the main navigation menu by selecting “Coupons” from the list of headings. They can be loaded directly to your account and will be applied to your purchase once your My Rewards barcode is scanned or your unique 11-digit alternate ID (phone number) is entered on the pin pad at checkout on qualifying purchases.
16. Can a digital coupon be used multiple times?
Digital coupons are intended for one time use and cannot be redeemed more than once. Once they are redeemed, they will fall off your account within 24 hours.
17. Can I add paper coupons to my mobile app by scanning them?
No. Instead we offer a wide variety of digital coupons that are easily accessible from the mobile app in the “Coupons” section of the main navigation menu.
18. Are Internet coupons or paper manufacturer coupons accepted in addition to coupons listed on the mobile app in the same transaction?
It is possible for you to redeem both paper coupons and digital coupons from our app in the same transaction as long as the offers terms are different. Please check with your store for their coupon policy and limitations.
19. Are competitor coupons accepted?
Please check with your store for their coupon policy and limitations as they reserve the right to refuse any coupons at their discretion.
20. How do I disconnect or remove my Facebook profile information from the app history and basic account profile information?
a. Facebook link: https://www.facebook.com/settings/?tab=applications
b. You may de-authorize or delete the app from your Facebook profile information as it relates to our app by going to the App Center in Facebook. When logged in to your Facebook account, go to “Account Settings” and select “Apps”. Find our store in your list of authenticated apps and click the “X” (next to “Edit”), which will remove our store from your account from your apps connected on Facebook. If you’ve only used Facebook to sign-in to your store’s digital account, you may be required to sign-up with your email address to continue using the app.
21. What is shared with/on Facebook when I sign in to the mobile app with my Facebook account?
When signing in with your Facebook account, only basic profile info (i.e. your name, birthday, current city, names on your friend list, and the email address used to register your Facebook account) is connected to the online experience. We do not sell, send or submit any additional details about your Facebook account, your digital profile or personal information.
22. Why do you need a Facebook account to sign-in to the mobile app?
You do not need to have a Facebook account to sign in to the app. The Facebook sign-in option allows for you to use a simple, one-step sign-in method should you choose to sync these two online (our app & FB) or mobile experiences. Should you want to update your store app account connectivity to Facebook after your initial sign-in, you can control your app permissions by going to www.facebook.com/settings/?tab=applictions and selecting the store app in your Facebook settings for more information.
23. Do I need a Rewards card to redeem fuel discounts at the pump? (May not be applicable to all stores)
Yes, a card is required to swipe at the pump and redeem your fuel rewards. If you don’t have a rewards card, you can request one to be sent to you in the mail or you can pick one up at the customer service desk.
24. If coupon(s) exceeds the value of the item will I receive cash back?
Coupons that exceed the retail value of an item will be adjusted to provide the maximum value, but will not exceed the price of the item to result in cash back.