To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Cancellation & Refund Policy by emailing us at kitchenorders@gelsons.com. For immediate response, please call the store from which you ordered, list of stores: https://www.gelsons.com/stores.

COVID-19 RETURN POLICY*

We are not accepting any returns temporarily at this time due to the COVID-19 Coronavirus outbreak. We will do our best to satisfy any items that are not to your satisfaction through replacement and other means.

Cancellations

*Holiday dinners are a high-demand item. Therefore, we cannot accept cancellations with less than 48 hours before your scheduled pickup date.

Requests for cancellations within the policy should be emailed to kitchenorders@gelsons.com for review. A customer service representative will review your request and reply within 48 business hours. Sorry, once again, we cannot refund or give store credit if you change your mind with less than 48 hours before your pick-up date, or mistakenly order an item.

Refunds are not typically provided for food that a customer simply does not like.

As a private business, it is the right of Gelson’s Markets to deny or refuse service to any customer for any reason. If a customer abuses the Gelson’s Kitchen to Go Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please Note: We strive to prepare and package our pickup items the day of pickup to preserve the high quality of the food. Keep in mind the temperature and consistency of some items may vary slightly after being packaged.