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Privacy Policy

Gelson's Privacy Policy

 

  1. YOUR PRIVACY
  2. WHO MAY USE THE SITE?
  3. PERSONAL INFORMATION
  4. WHAT INFORMATION ABOUT YOU DOES GELSON'S MARKETS COLLECT?
  5. HOW DOES GELSON'S MARKETS USE THE INFORMATION WE RECEIVE?
  6. HOW DOES GELSON'S MARKETS SHARE THE INFORMATION WE RECEIVE?
  7. PROMOTIONAL INFORMATION AND MARKETING MATERIALS
  8. THIRD PARTY WEBSITES AND LINKS
  9. HOW DO I ADJUST MY MARKETING CONTACT PREFERENCES?
  10. HOW CAN YOU ACCESS AND CHANGE YOUR INFORMATION?
  11. TEXT OFFERS AND TEXT TERMS & CONDITIONS
  12. HOW DOES GELSON'S MARKETS PROTECT THE INFORMATION WE RECEIVE?
  13. USE OF THIRD PARTY PLATFORMS
  14. PRIVACY POLICY MODIFICATIONS

YOUR PRIVACY (Last Updated: February 6, 2019)

 

Gelson's Markets ("Gelson's", "we", "us", or "our") recognizes the importance of protecting the privacy needs of users of Gelsons.com (the "Site"), subscribers to our mailing lists, customers that place orders for Gelson's products and services, whether online or at our stores, including gift cards, participants in our text messaging service and participants in our surveys, polls, contests, sweepstakes (collectively, "Users"). The following Privacy Policy is based on our respect for our Users' privacy and describes the nonpublic personal information ("Personal Information") (e.g. name, address, telephone number, or other information by which you can be personally identified) we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of such Personal Information. When you provide us with Personal Information, you are consenting to the manner in which we will collect, use, disclose and otherwise manage your Personal Information, as set out below.

Please do not use our Website or any of our services until after you carefully review and accept all terms and conditions in this Privacy Policy (the “Policy”).

BY ACCESSING OR USING THE Gelson's Markets WEBSITE OR SERVICES, OR BY CLICKING A BOX INDICATING YOUR ACCEPTANCE, OR BY EXECUTING AN ORDER FORM THAT MENTIONS Gelson's Markets, YOU AGREE TO THIS POLICY. IF YOU ARE ACCESSING OR USING OUR WEBSITE OR SERVICES AS AN AGENT OR EMPLOYEE OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND, AND ARE BINDING, THAT LEGAL ENTITY TO THIS POLICY (IN WHICH CASE “YOU” AND “YOUR” REFER TO THAT LEGAL ENTITY). IF YOU DO NOT HAVE THAT AUTHORITY, OR IF YOU DO NOT (OR LACK THE LEGAL CAPACITY TO) AGREE TO ALL OF THIS POLICY AND THE TERMS OF SERVICE, YOU ARE NOT PERMITTED TO USE OUR WEBSITE OR SERVICES.

Your use and continued use of our Site indicate your acceptance of this Privacy Policy and of the collection, use, disclosure, maintenance, management and storage of your Personal Information as described herein.

 

WHO MAY USE THE SITE?

 

Our Site is not intended or designed to attract users under the age of 13. Although we do not specifically seek to obtain any information from children under the age of 13, there are areas of our Site that children may visit. We do not knowingly collect Personal Information from individuals under 13. If an individual under 13 years of age wishes to participate in contests or promotions, they must obtain the consent of their parent or guardian. If you are under 13, we ask that you not send us any Personal Information. In the event that we learn that such information has been sent to our Site, we will not retain the child’s information.

Our Site is intended for users from the United States and those not governed by privacy policies of other countries. Users from the other countries are advised not to disclose Personal Information to our Site. Information sent to us will be housed on servers located in the United States. Do not send us information unless you consent to the application of U.S. law and to the use and disclosure of your information consistent with this Privacy Policy.

 

PERSONAL INFORMATION

 

In this Policy, “Personally-Identifiable Information” and “PII” mean any information that may be used (alone or in combination with other information) to identify an individual, including, but not limited to: a first or last name; a home or other physical address; an email address; a phone number or other contact information; and credit card or other payment information.

 

WHAT INFORMATION ABOUT YOU DOES GELSON'S MARKETS COLLECT?

 

When you use the Gelson's Markets Website or services, Gelson's Markets may collect information about you in the following ways: (a) you may provide information to us (e.g., during the registration or ordering process); and (b) we may receive information about you automatically or indirectly in the course of our interactions (e.g., by virtue of you using our Website or marketing services).

Information You Provide.  We receive and store information (including, but not limited to, Personally-Identifiable Information) you choose to enter on the Gelson's Markets Website or provide us in other ways, e.g., by telephone or email. For example, when you register for our services or complete an online questionnaire, we collect information about you, which may include: your first and last name; home and other mailing address; email address; birthday; phone number; credit card or other payment information; and general information about you and your business activities. You may also choose to provide information regarding friends or family members (e.g., to tell them about the Gelson's Markets Website or services). We may also combine information you provide with other information about you that you provide to other online and offline sources (e.g., our merchant or service provider partners who may give that information to us) to provide you with a better experience and improve the quality of our services. For certain services, we may give you the opportunity to opt-out of such combining of information. You can also choose not to provide us with certain information, but then you might not be able to take advantage of some of our services or features. In general, the more information you give us, the better we can provide and improve our Website and services to meet your needs.

Information We Collect Automatically or Indirectly.  We also collect other information about you automatically or indirectly when you use our Website or services. For example, we automatically receive and record certain information about you (i) when you use a mobile device to access our Website or services, and (ii) when you use a Web browser to access our Website or services – e.g., your IP address, the type of Web browser you are using, Cookie Information (defined below) and the Web pages you request, travel to and link to. Our Website and services also automatically collect usage information like the numbers and frequency of visitors to our Website and its components. Cookie Information (also called “Cookies”) is alphanumeric identifying information we transfer to your computer through your Web browser to enable our Website and other systems to recognize your browser and tell us how and when certain pages in our Website are visited and by how many people. Our Cookies do not collect Personally-Identifiable Information, and we do not combine PII collected through Cookies with other PII to tell us your identity, screen name or email address.

The "Help" portion of the toolbar in most Web browsers provide information regarding how to prevent your browser from accepting new Cookies, how to command the browser to tell you when you receive a new Cookie, or how to fully disable Cookies. We strongly recommend that you leave the Cookies activated, however, because Cookies enable you to take advantage of some of our Website's most attractive features. Several companies also offer programs that help you to visit websites anonymously. Although Gelson's Markets will not be able to provide a personalized experience if we cannot recognize you, we want you to be aware these programs exist. When you connect to our Website or other services using your mobile device, Gelson's Markets will receive information your mobile service provider sends uniquely identifying your device. Certain Gelson's Markets services may also require us to collect from you the phone number, and/or other unique identifying information, for your device. We may associate that phone number to the mobile device identification information and to other information we have collected from and about you; however, we will not use that number for telemarketing. Some mobile service providers are required to operate a system that will record the physical location of devices that use their service. Depending on the mobile service provider, Gelson's Markets may automatically receive that information.

 

HOW DOES GELSON'S MARKETS USE THE INFORMATION WE RECEIVE?

 

Gelson's Markets may use the information (including PII) we receive to send you (and your friends and family, as applicable) promotional emails regarding our Website and services, your preferences, and ways we can improve future user experiences with Gelson's Markets. For example, Gelson's Markets may use your information to offer you extended services and/or functionality. If at any time you decide you want to stop receiving such promotional emails from Gelson's Markets, please notify us by opting out or sending an email to marketing@gelsons.com.

We may use the information we receive to: (a) provide you access to our Website and services; (b) monitor and support your use of our Website and services; (c) better understand what products and services are of interest to our users; (d) analyze how we may improve our Website and services; (e) notify you of changes to our services or applicable terms; and (f) accomplish a specific purpose for which you provide particular information to us.

We only utilize Website usage data in aggregated form. We use such aggregated usage data to understand users’ preferences, and to measure interest in aspects of our Website and services (e.g., how often customers use various parts of the Website). That helps us enhance the appeal of our Website and services to as many customers as possible.

 

HOW DOES GELSON'S MARKETS SHARE THE INFORMATION WE RECEIVE?

 

Gelson's Markets is not in the business of selling your information. We do not share your Personally-Identifiable Information except as approved by you or described in this Policy:

Related Companies, Agents and Service Providers.  We may share your information (including PII) with any legal entity that is affiliated with Gelson's Markets for purposes consistent with this Policy. Gelson's Markets may also engage other independent companies and individuals to perform services on our behalf (e.g., processing credit card payments, sending postal mail and email to you, and analyzing data). Although these agents and service providers may have access to your PII to perform such services for us, we will not permit them to use any PII for any other purpose.

Business Partners.  We may also provide certain information (e.g., statistical data) to our third-party business partners regarding how our customers, in the aggregate, use our Website and services. We share this type of information to help our business partners optimize their related services and understand how often our users utilize aspects or our Website and services that are relevant to our business partners.

Protection of Gelson's Markets and Others.  We may release your account information and other PII to appropriate third parties (including, but not limited to, legal authorities) when we believe such release is necessary to: comply with the law; enforce or apply our Terms of Service; or protect the rights, property, or safety of Gelson's Markets, our users, or any third parties (including, but not limited to, exchanging information with other companies and organizations for fraud protection and credit risk reduction).

Business Transfers.  As we continue to develop and grow our business, Gelson's Markets may merge, sell or otherwise transfer some or all of our assets or business. Your PII may be one of the assets we transfer as part of such a transaction.  Lenders and business partners will be required to use and maintain this information on a confidential basis.

 

PROMOTIONAL INFORMATION AND MARKETING MATERIALS

 

We would like to inform you of products and services, sales and special offers that might benefit you. When you register online, request a newsletter or mailing list or participate in an Activity, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.

We may also send you mail, email or call you with information about our products and service offerings if you have provided us with your name and address, email address or phone numbers on our website, email, social media or text message. If you would like to stop receiving such promotional information from us, please see the "HOW DO I ADJUST MY MARKETING CONTACT PREFERENCES?" section of this Privacy Policy.

Disclosures of Personal Information in Legal Proceedings. If Gelson's, the Site or any of our service providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, we or the applicable service provider may, without your consent or any notice to you, provide such information. In matters involving claims of personal or public safety, we or the applicable service provider may provide your Personal Information to appropriate authorities without your consent or court process or any notice to you. We or our service providers also may provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Gelson's or the applicable service provider. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Use of Cookies by our Site. A cookie is a tiny element of data that an Internet site can send to your browser, which may then be stored on your hard drive so such site can recognize you when you return. Cookies also allow sites to store users' preferences and to record session information, for purposes including ensuring that users are not repeatedly offered the same advertisements and to customize newsletter, mailing list, advertising, and Web page content based on browser type and user profile information. Our Site may use "cookies" to make your visit to the Site easier. If you do not wish information to be gathered on a cookie, it is possible to disable the acceptance of cookies by your web browser. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you've received a cookie or, alternatively, to refuse to accept cookies. However, the Site may use a cookie to deliver content we think will interest you and may also be used for authentication to the Sites. It is important to note that disabling of cookies may impair your access to and ability to utilize certain features on the Sites.

Use of Tracer Tags by our Site. The Site also uses "tracer tags" (also referred to as "Clear GIFs" or "Web Beacons"), which are tiny graphics with a unique identifier that are placed in the code of a webpage. Tracer tags allow us to understand which pages you visit on their site and help a site optimize and tailor content on the site.

Do Not Track Signals. Some web browsers offer a "Do Not Track" ("DNT") signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. Although we do not currently honor DNT signals, we do not collect personal information when you visit our Site unless you provide such information to us. We also work with third parties that use tracking technologies, such as cookies and tracer tags, on our Site to collect and compile aggregate data about Site traffic and Site interaction.

 

THIRD PARTY WEBSITES AND LINKS

 

Our Website may permit you to link to other third-party websites on the Internet, and other websites may contain links to the Gelson's Markets Website. These third-party Websites are not under Gelson's Markets ’s control. The privacy and security practices of websites linked to or from our Website are not covered by this Policy or the Gelson's Markets Terms of Service, and you should carefully review the applicable third-party terms. You acknowledge and agree that neither Gelson's nor our Site is responsible for the availability of external Web sites or resources, and Gelson's and our Site do not endorse such Web sites, their contents, advertising, products, or other materials. You further agree that Gelson's and our Site shall not be responsible or liable, directly or indirectly, for any damage, viruses or loss caused or alleged in connection with your use of content, goods or services available on an external Web site or resources. In the event you decide to access or use any other Web sites, you agree to do so at your own risk, subject to the privacy policies of the other site(s).

 

HOW DO I ADJUST MY MARKETING CONTACT PREFERENCES?

 

When signing up for an Activity, or when subscribing to a newsletter, mailing list or other marketing vehicle, you may be asked to indicate your willingness to allow us to communicate with you by email on an on-going basis or receive updates or notifications regarding services, products, events, sales and special offers that Gelson's may offer. If you have provided us with your name and address or telephone number, we may also mail or call you with such information. We will honor your preferences. At any time, however, you may (a) stop the receipt of a particular promotional or notification email by clicking on an "unsubscribe" hyperlink contained in any promotional or notification emails we send you, (b) change your marketing preferences, (c) remove yourself from our mailing list, or (d) opt out of further disclosures of your personal information to third parties by contacting us at:

Gelson's Markets

Marketing Department

16400 Ventura Blvd., Suite 240

Encino, CA 91436

or by e-mailing us at marketing@gelsons.com. It may take up to two (2) weeks to modify your preferences.

 

HOW CAN YOU ACCESS AND CHANGE YOUR INFORMATION?

 

Upon request, we will allow you to access and change certain information about you (e.g., your Gelson's Markets username and password, contact information, transaction information and payment information), contact us at:

Gelson's Markets

Marketing Department

16400 Ventura Blvd., Suite 240

Encino, CA 91436

or by e-mailing us at marketing@gelsons.com. It may take up to two (2) weeks to respond to you request.

 

TEXT OFFERS AND TEXT TERMS & CONDITIONS

 

SHORT CODE 54487 - PROMO ALERTS & MMS ALERTS:

Text GELSONS to 54487 to sign up for Gelson's Markets Promo Alerts and MMS Alerts - Message and Data Rates May Apply.

Recurring Messages. Campaign / service is compatible with most handsets. Must be the account holder or have account holder permission to participate. By texting the above keyword, you are agreeing to the T&Cs:

A. Companies’ SMS and MMS Text Messaging Programs: Through the technology platform and associated services provided by Gelson's Markets, third party companies and entities (“Companies”) may engage in mobile messaging campaigns with their customers in which customers may subscribe to receive messages on a wireless device via short message service (“SMS”) or multimedia message service (“MMS”), otherwise known as “text messages,” the frequency and availability of which will depend on the activity as well as the preferences a customer may have (or have not) set for the service. In connection with text messaging programs, Companies are responsible for (a) obtaining prior express written consent from their customers to receive text messages and/or distribute text messages, (b) the collection of customer lists, and the preparation and distribution of all messages and content to customers through text messages, and (c) complying with applicable laws, regulations and guidelines including, without limitation, the carrier or wireless industry guidelines regarding data privacy or transmission of technical or personal data. By completing all of the steps that are designated to opt in to receive text messages for a specific usage designated by the Companies, the consumer consents to the following:

1.             He or she may receive recurring text messages to the mobile number provided;

2.             He or she is being sent text messages using autodial or other automated technology;

3.             He or she is not required to provide consent as a condition of purchasing any goods or services; and

4.             He or she is confirming that he or she is over the age of 13.

B. Cancellation: Customers may cancel or opt out of any text messaging provided by Companies by replying "STOP" (or “UNSUBSCRIBE” “CANCEL” “QUIT” or “END”) from his or her mobile device to any text message received from Companies. Customers understand that, for their protection, they may receive a text message on the mobile number confirming the cancellation. To stop a service at any time, reply STOP to 54487

C. Help: If customers require additional information or assistance, reply "HELP" from his or her mobile device to any text message received from Companies. Message and Data Rates Fees: Customers’ mobile service provider’s standard messaging and data rates may apply to text messages that customers send or receive for a specific usage designated Companies. Companies and Gelson's Markets assume no responsibility for charges incurred by customers signing up for text messaging. Any text messaging fees that customers incur will be billed on his or her individual mobile provider bill. Text HELP to 54487 to receive help information. For Support, call (818) 906-5700.

D. Privacy: Collection, storage and use of customers’ mobile number are done accordance with the privacy policy and applicable terms of use of the Companies.

Text Support.  For customer support or program help at any time please text HELP to 54487, email us directly at sms@gelsons.com or call (818) 906-5700. Also: Help/FAQ.

To unsubscribe from this service at any time, simply text STOP to 54487

Message and Data Rates May Apply.

 

Text Billing/Pricing - Message and Data Rates May Apply.  Opt Out - To opt out of the service, please send the word STOP to 54487. You will then receive one final confirmation stating that you have been unsubscribed.

Supported Carriers - AT&T, Boost*, Cellular South*, Cincinnati Bell*, Cricket, Clearsky*, Interop*, MetroPCS, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless, and Virgin*. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services at the prices offered. Pre-paid users may not be able to participate - Check with your mobile operator. *carriers do not support MMS alerts, only SMS. Carriers not liable for delayed or undelivered messages to the customer.

 

Text HELP.  For help, please send HELP to 54487 or sms@gelsons.com or call (818) 906-5700.

 

HOW DOES GELSON'S MARKETS PROTECT THE INFORMATION WE RECEIVE?

 

We have taken steps to safeguard the information we collect from our users, however, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your information, Gelson's Markets cannot and does not guarantee its absolute security.

 

USE OF THIRD PARTY PLATFORMS

 

Gelson’s Markets uses Supervalu Inc. to host our website and mobile app.  In connection with providing those services, Supervalu and its affiliates have access to your personal data collected through the website and mobile app and may use that information consistent with the terms of Supervalu’s privacy policy http://www.supervalu.com/misc/privacy-policy.html, as that privacy policy may be modified or replaced from time to time.

 

PRIVACY POLICY MODIFICATIONS

 

Gelson's Markets RESERVES THE RIGHT TO MODIFY THIS POLICY, AND THE TERMS OF SERVICE, AND OUR OTHER POLICIES AND SERVICES AT ANY TIME. SUCH MODIFICATIONS WILL TAKE EFFECT WHEN Gelson's Markets POSTS ON ITS WEBSITE, OR OTHERWISE PROVIDES, AN UPDATED VERSION OF ANY OF ITS POLICIES OR SERVICES (OUR USE OF PERSONAL INFORMATION IS GOVERNED BY THE VERSION OF THIS POLICY AND THE TERMS OF SERVICE IN EFFECT AT THE TIME WE USE THE INFORMATION, NOT WHEN IT IS COLLECTED.) ACCORDINGLY, YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THE Gelson's Markets WEBSITE, TERMS OF SERVICE, THIS POLICY AND Gelson's Markets’ OTHER POLICIES. YOUR CONTINUED USE OF OUR WEBSITE OR ANY Gelson's Markets SERVICES AFTER SUCH MODIFICATIONS ARE POSTED, OR OTHERWISE PROVIDED, CONSTITUTES YOUR CONSENT TO SUCH CHANGES.

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